FAQ
❓ Frequently Asked Questions
💸 Refunds
You'll be eligible for a refund or replacement under the following conditions:
- 📦 The item arrived damaged
- 🖨️ Low print quality
- 📏 The sizing does not align with the size chart -allow a 1.5" tolerance
- 🧼 The print was damaged after the first wash (provided care instructions were followed)
If any of the above applies, kindly contact me with a photo of the item within 30 days of receipt.
🔁 Returns & Exchanges
As each item is made to order, I'm unable to accept returns or exchanges.
⏱️ Order Processing & Delivery
When will I receive my order?
Approximately 95% of all orders are delivered within 10 days.
🚚 Delivery Issues
If your order becomes lost in transit, you may request a refund or a replacement.
Please note: Once your order is handed over to the carrier, delivery is managed by the shipping provider. I unfortunately cannot influence or expedite their delivery timelines.
✂️ Cancellations & Order Changes
If you wish to cancel or modify your order, please email me within 6 hours of placing it: info@beansternl.com or use the contact form. After this period, your order may already be in production and can no longer be altered or cancelled.
🚫 Digital Files
I do not sell digital files. Any unauthorized distribution of my artwork is a violation of copyright and will be addressed accordingly.
🖨️ Printing Method
My designs are printed using Direct-to-Garment (DTG) printing technology, where high-quality ink is applied directly to the fabric for a long-lasting finish.
🎨 Custom Designs
Yes, I do offer custom designs.
If you have a specific idea or occasion in mind, please contact me at info@beansternl.com. You're welcome to share examples or inspiration to help bring your vision to life.
I'm also happy to customize my existing designs to better suit your needs.
🛍️ Additional Products
See a design you love but want it on a different item or color? Let me know!
Most designs can be printed on:
- Toddler tees
- Hoodies
- Sweatshirts
- Tote bags
- Mugs
- And much more!
Simply reach out with your preferences via the contact form or info@beansternl.com.